before you file a complaint, you better tell the whole story, what you asked for, how you asked for it, were you abusive in your coversation....remember, conversations are taped for training purposes.
Wellsjv01, we take your Verizon experience very seriously. We're sorry to hear that you had problems with one of our employees. Let's get a fresh start. What happened at our store? What were you trying to do when you visited us?
While we were traveling in Europe I turned off cellular service on our phones but Verizon still charged us for international calling, for Wi Fi Assist fees , travel pass fees for each country we visited even though we did not request the service. I would like to dispute unauthorized charges by Verizon. If not removed I would termite service with Verizon and seek legal help.
Help is here for you vdemchuk. We know how important it is to be billed correctly. TravelPass is used when a call is made or a text message is sent while abroad. If you have an iPhone, it's very important to disable Wi-Fi Assist to disable charges. Please visit our Contact Us page here and choose the appropriate option for support:https://www.verizonwireless.com/support/contact-us/. Let's get the assistance you deserve. BobbyN_VZW