Yes, I have been dealing with the same issues it seems with Verizon for some time. I am trying to get my bill caught up as it is very high for an unknown reason. Previous times I have called in and someone was suppose to be crediting me several hundreds of dollars in stuff that I shouldn't have been charged for.
This issue comes from back in April I set up a payment arrangement online and confirmed I was good to go with the agent on chat. For some reason my services were interrupted that same day... it was 10 days before my bill was due that month. I called financial services that day they apologized said it shouldn't have been disconnected and they would help me with setting up my arrangement. I scheduled half my payment for April 20th and the other half on May 20th. I got a notification this morning May 18th that I have to pay my bill immediately to avoid disconnection. I find that weird as my payment arrangement was scheduled for may 20th. I normally get notice by text and email for when my payment is approaching. I haven't gotten this yet. Also it is now not even showing my payment arrangement on my account. So I went on to schedule the payment for Friday like I was going to anyways but it says I am not able to and have to pay in full today. I did the chat option with an online agent and they were unable to assist said I needed to call Financial services and my phone shouldn't be disconnected bc my bill isn't due until May 25th.
So I received confirmation from the chat agent my phone service wont be disrupted but I don't trust that as that is what I was told last time. I called the financial services line today and kept being sent a link to pay the bill or set up the arrangement but it wouldn't let me do it online. I tried to talk to someone and the automated guy said an agent is unable to assist with my call and request and disconnects the call
I called 3 times in order to set something up so I can get my account issues resolved and I can't get anyone to help me - it tells me to go talk to someone on chat and they tell me to call the number that they can't help me.
I just want to resolve the issue and not lose my service. with all of the stress in our everyday issues I would have hoped someone would be able to help me ASAP!
Authenticate and continue here:https://www.verizonwireless.com/campaign/smauth