Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Finical hardship due to Covid-19
Joshrlocklear90

I have been out of work and in and out the hospital due to contracting Covid-19 since June of this year. I have lost a lot of worktime with the hospitalizations and having to quarantine. 

I called financial services today basically begging them not to cut my service off because I just start a new job and am finally able to start paying. Their response over the phone “I’m very sorry but unless you’re able to make a payment in full of your current bill I cannot extend any longer” @Manager at that! Even after telling them how I can start paying again with my up coming checks, still could help me. I am a military veteran who served this country and went to war multiple time to come back home to a company that can’t even support me when times get hard. ON TOO OF THAT!  I explained the same situation and she had the audacity to tell me I qualified for (added service) for such and such MORE on my bill.  WOW!! so, you’re really sitting there trying to upsell me (for your incentive) while also telling me you can’t help me , your system is down….. WOWWWWWWW!  

 

0 Likes
Re: Finical hardship due to Covid-19
vzw_customer_support
Customer Support

Hello Joshrlocklear90. We know that life circumstance can cause payments to be later than expected. The good news is that we do give our customers opportunities to set up payment arrangements through My Verizon online or via the My Verizon mobile application. Here's a link with the details: https://www.verizonwireless.com/support/promise-to-pay-faqs/

 

Any arrangement needed that is not available through the application would need to be approved by our Financial Service Team. This team can be reached at 866-266-1445 Mon-Fri 7:00AM - 12:00AM ET and Sat 8:00AM - 8:00PM ET.

-Tanisha

0 Likes