We initially had 9 lines (start unlimited) in our account. We also enrolled in with auto pay which qualified each line for $30 plus taxes and surcharges (normally its $40).
1 month ago, the primary account holder removed two lines from the account. Then, he paid the balance due in advance with Verizon gift cards that were provided from Verizon. After January 10th, I saw that there was an additional $20 per line in total of $180. I used the live chat feature of Verizon app to discuss this additional $180 charge. I've chatted with a live Verizon agent for 30 min. He, the Verizon agent, insulted me for not understanding the auto pay discount qualification. Apparently, when you pay in advance, it disqualifies the auto pay discount. So, the $30 amount for each line went up to $40 per line. HOWEVER, there was an additional $10 charge for each line. This additional $10 is called "one-time charges and credits" on the bill. Then, the same agent said that this additional $10 charge per each line was a mistake. He, the Verizon agent, said that he would fix this issue for this bill and credit $180 to my account since I did not know that a payment in advance would disqualify us from the discount. So, he said that my bill would be $30 plus tax & surcharges in February for each line plus the phone payments.
I called Verizon again right before the February bill was finalized on February 2nd, because I did not see the credits that were promised by the 1st Verizon agent on my account. This 2nd agent said that, "nothing seems wrong on your account, you have to wait for the final bill to see if anything is wrong. If something is wrong, then please reach out to us." So, I've waited for the finalized bill.
The bill was finalized on on February 5th. The bill was still $180 more than it was supposed to be. So, I called Verizon and explained what happened. The woman, the 3rd Verizon agent, told me that the account is not qualified for the autopay discount because the payment method was a credit card. The 2nd Verizon agent did not tell me anything about this and told me to wait the finalize bill. I changed the credit card to a debit card during my call with the 3rd Verizon agent. The agent said that "The autopay discount which is $10 less for each line would be credited to my account on the next bill (March bill) since you changed the auto pay payment method to debit card. The other $10 extra "one-time charges and credits" was a mistake and will be credit to the account right now." She stated multiple times that she credited $90 inconvenience fee for this so called "one-time charges and credits". In fact, I saw the $90 credit the very next day.
So, the February bill was adjusted accordingly. It was lowered for $90 and came down to $481.22. Also, the next bill (March bill) was fixed accordingly - each line was $30 and there was another $90 credit from February's auto pay discount since I enrolled in with auto pay.
The updated bill was $481.22 and paid through auto pay on 2/21/2020. Then, the same day I checked my Verizon account and saw a $82.75 remaining balance. So, the credit that was given to me from Verizon, once again taken from me and charged me on 2/21/2020 right after auto payment was processed.
Now, there is a $200.00 charge on my next bill (March bill) that is called as "one-time charges and credits".
I have no idea what is going on with my bills. I paid $180.00 more that I was supposed to pay on my February bill. There is $200.00 more on my March account. I keep trying to Verizon agents, so far no-one seems to be help. This is fraud. I am being ripped off by Verizon every month and I cannot do anything. I don't know what else I can do other than writing these problems here. Verizon customer service does not care and lie about resolving my problems. These are the facts. I used t-mobile for 3 years and did not have this many problems.
I talked with a Verizonagent again on 2/22/2020. I asked about the $200 charge on my next bill and she could not even explained it to me. She said "You might have purchase or something, you PROBABLY used a promo." I said no we did not bought a phone for this phone number, we did not use promo worth $200. We received a $150 gift card for transferring our lines form T-Mobile to Verizon (the biggest I made). When I removed that number from the account, I asked if we get fined for removing it. A VERIZON Agent said "NO THERE IS NO FINE FOR REMOVING THIS LINE". So, now there is this $200 charge.
The Verizon agent said that she could "correct" this charge making it $150 or we can re-activate phone number associated with this charge and the $200 charge would disappear. So I decided to reactivate the number in order to get rid of this ridiculous $200 charge.
Listen to this now 🙂 The $200 charge is still on the next bill; there is $30 one-time charge, and $30 start unlimited plus tax surcharges charge totaling of $264.84. I mean what is this??? Seriously, what is going on?? Please someone explain this to me. PLEASE!!!!
I made the same mistakes . I just signed up for Verizon and made more payments to cover first payment bill.
becauxs it’s 6 lines. I made 300 in in debit and 300 in credit card . It cancel my discount and
hahaha Verizon is a joke. I’m so sad I transfer from T-Mobile to Verizon . Made a huge mistake
We certainly don't want you to regret your decision and want you enjoy your VZW experience and I'm here to help. Which discount are you referring to? Please tell me more.