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From 4 bars to NO SERVICE?
SMac2
Member

Did this ever get resolved.?

Me and others in my rural community (Bolinas, CA) are having the exact same problem. Most of the community liveS within 2 miles of the tower. I have sat under the cell tower on a number of occasions to see if I would get a signal. Nothing!

The lack of accessibility is destroying our lives. Many of us are working and Schooling from home. And now we can’t because Verizon seems to be neglecting our community. Customer service is not helpful, we have sent literally days on end with them. It’s so frustrating.

Verizon, please fix this situation. Please bring back the 3G tower! It was such great service then. Everything started to fail when you put in the 4G tower in. 

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Re: From 4 bars to NO SERVICE?
9wood
Sr. Member

Others have complained about this I have for several months nothing has been done I was told 3 weeks ago a scheduled tech would fix the tower again still waiting I was told by a rep we will fix it when we feel like it not seen any help at all from Verizon on here just there scripts and nothing else

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Re: From 4 bars to NO SERVICE?
vzw_customer_support
Customer Support

We can understand your frustration with the lack of service, because it would upset us too. Please know we would never want any of our customers to have this happen to them. Can you please send us a Private Message, so we can discuss? 

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Re: From 4 bars to NO SERVICE?
SMac2
Member

Privately calling Verizon does not help. We have called Verizon and spent many hours and days on the phone with customer service and tech support. Nothing changes. You need to fix the cell phone tower in Bolinas, it worked much better when it was a 3G tower. Please stop neglecting small rural communities.

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Re: From 4 bars to NO SERVICE?
vzw_customer_support
Customer Support

SMac2, 

 

This is definitely not the experience we want for you! I know how important it is to have great service, and we want to fix it. In order to help, we do need additional information, so we can get this resolved. Please respond to our Direct Message, so we can gather the details needed to assist you. 

 

Thanks,

MichelleH_VZW 

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