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Full 5G bars but unuseable intermittent data
TobyD
Member

I have 5 phones on my plan plus my work phone. All with Verizon and all started having issues about a month ago. My phone is the Samsung Galaxy S21 Ultra. We have a variety of Android phones on the plan. When I am at home it shows good 5G signal, but data is virtually unusable. It will work for 20-30 seconds and then completely cut out for a minute or two. When I try to run a speed test, it will timeout multiple times, but then when it finally runs I get good speeds (100+ Mbps down and 8+ up). This is really frustrating considering we're paying over $200/month for phones that barely work.

  • The other phones are experiencing the same issue, so it's not the phone
  • Everything has worked great at this location for years, but stopped working about a month ago
  • We're located NW of the intersection of state highway 9 and state highway 531 in the 98223 zip code
  • I have spent over 6 hours of my time between online and in-store support.
  • Have I already said how incredibly frustrating this is!!!
  • If I go far enough away to connect to a different tower, everything works fine (another indicator that the phone is not the problem).
  • Calls and texts seem to work OK
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