Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Get "this number has been disconnected" from one phone
Sooner104
Member

When I call my daughter's number (not Verizon) from my Verizon phone I get a message, after 1 ring, of "this number has been disconnected.  When I call from my wife's phone (same Verizon account as mine), or a land line, it works fine.

Labels (1)
0 Likes
Re: Get "this number has been disconnected" from one phone
SuzyQ
Sr. Leader
Sr. Leader

Are you using the full 10 digit phone number?  Does this happen when you dial from the contacts, or key in the number directly?

0 Likes
Re: Get "this number has been disconnected" from one phone
vzw_customer_support
Customer Support

You've come to the right place for help Sooner104. I know how important it is for you to be able to contact your daughter. Let's get to the bottom of this.

How long has this been going on? How are you dialing her number from your cell phone? Is your daughter able to call your cell phone?

JohnB_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes
Re: Get "this number has been disconnected" from one phone
WCasey5364
Member

I am getting the same error message when people contact my number.  It has been that way all day.  It doesn't matter whether my number is dialed from a contact list, or directly through the keypad.

0 Likes
Re: Get "this number has been disconnected" from one phone
deloused
Sr. Member

WCasey5364- if your line is currently active and you are able to make calls out from your phone, turn off your call forwarding by dialing *73 & send to ensure your incoming calls come to you

0 Likes
Re: Get "this number has been disconnected" from one phone
dexman
Sr. Member

Have either of the telephone numbers in question been ported from one carrier to another.....say.....from at&t to Verizon Wireless?

0 Likes
Re: Get "this number has been disconnected" from one phone
Sooner104
Member

No porting. The receiving number is a Google voice number, but recurves

calls from every other phone I've tried. And the calling phone works fine

otherwise. And this has worked before.

0 Likes
Re: Get "this number has been disconnected" from one phone
n4rj
Member

So....where is this answer located?

Can't locate it.

 

My phone has problem....says "Disconnected" intermittently.  My wife phone OK....Same Account.  So Far Customer service has not helped me.  1-New SIM card.  2-Agent "Reset" phone....

so, is this a problem in My Phone, or an internal switching issue with Verizon??

anybody out there to help me?

Caught in an Abyss....

0 Likes
Re: Get "this number has been disconnected" from one phone
KH-OrnEsh
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Re: Get "this number has been disconnected" from one phone
vzw_customer_support
Customer Support

Keeping you connected is important to us, and we want to know more about what's happening. Are you getting the error message when making a call? Is this happening in a specific location? Have you made any recent changes to your account or device settings? Share details. We are here to help you. EvelynB_VZW

0 Likes