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Getting 5G bars in 90010 but NO DATA streamed!
ga1nz
Member

Whenever I am in the zip code 90010 I have 3-4 5G bars but NO data actually streams to my device. It is a complete dead spot. Has anyone else experienced an issue where they are in a certain area with full bars, but get zero data streaming to their device? 

@vzw_customer_support Please look into this issue. I have tried re-starting, playing with different settings, and no luck, so please no common sense recommendations at this point. 🙂 I am posting on this forum for a reason. Thank you.

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Re: Getting 5G bars in 90010 but NO DATA streamed!
vzw_customer_support
Customer Support

We always want you getting the best possible service.  How is your service in other areas now? When did this first start?  -Sean

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Re: Getting 5G bars in 90010 but NO DATA streamed!
westfamily1997

When my phone switches from 4GLTE to 5GUW, internet completely stops working.

Happens in multiple places so it cannot simply be the location.  I actually just completed a walk where part of the walk i have 4GLTE connection and part of it the 5GUW shows up.  Immediately, when 5GUW shows up, internet stops.  When it drops back to 4GLTE, internet works again.

 

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Re: Getting 5G bars in 90010 but NO DATA streamed!
vzw_customer_support
Customer Support

It is important to stay connected and have coverage where you are. We are happy to look further into this matter. Please respond to the Private Note we have sent, so we can get some details. *Joshua

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