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Gift Card Issue
carriefairfax
Member

I purchased a gift card for my father for Christmas.  I'm trying to help him apply it to a bill but we are having trouble using it.  The numbers on the back of it do not fit the format provided on the website.  I'm not sure how to enter the numbers.  I've tried putting them in in all different arrangements but each time, it says that the number is invalid.  I'm not sure what to do next.  I've been working on this for WAY longer than the card was worth. 

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Re: Gift Card Issue
bearone21
Leader

call cs

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Re: Gift Card Issue
vzw_customer_support
Customer Support

carriefairfax, I can certainly understand the need to be able to utilize the gift card you purchased. I am here to help. To clarify, it this a Verizon Gift Card you purchased? Are there any other number options you are seeing on the card?

 

MelissaP_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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