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Gizmo 2 Watch

Hello, I just bought both my kids a Gizmo Watch. I’m having issues with my sons step counter. Also, it keeps saying they are next door when they are sitting by me each time. 

If everyone is having the same issue why doesn’t Verizon fixed the issue so people don’t keep going thru the same thing. Why haven’t these issues been fixed? Instead Verizon keeps selling these watches to people? You keep letting all these kids down. 

Please advise on how to fix the issues above. 

Also, the step counter does not update to the gizmo hub either. 

Re: Gizmo 2 Watch
Customer Support

Ace2011, thank you so much for reaching out. We do want to make sure that all the features are working. How long has this been going on? Is there any damage to the watch at all?