A few months ago I was going to purchase a new phone as the one I had was shattered beyond repair. I have 2 phones, one for work and one for personal. The work phone was perfectly fine and I had no reason at all to trade it in. The personal phone was seriously damaged. The woman I spoke with assured me that if I switched to an unlimited plan and bought the monthly insurance that I would get $450-$650 per phone. I kept insisting that my work Note was fine but she pushed and pushed. I finally agreed to trade in both phones for a new Note 20. On a side note, I hate the Note 20. No headphone jack.
It took weeks to get them to send me the return labels for my older phones and today I got an email that not only is my trade in value $0 but they have backcharged my account to April for the promotional price of the Note 20. This means my next bill will be nearly $400. Why would I have traded in a perfectly good phone for ABSOLUTELY NOTHING??? I'd still be using it without this bloated monthly bill.
I have been with Verizon for 20 years, with 8 months off to try a different service, and I'm now stuck with them until my devices are paid off. Any company that would knowingly scam their clients doesn't deserve my business. I'll be switching services as soon as humanly possible. Absolutely disgraceful.
