I think Ann154 already told you she is not employed by Verizon. Did she not?
The problem is verbal agreements are not valid unless witnessed or recorded to some degree. So then it becomes a he said she said type of situation. Only the written contract is enforceable not verbal. You got suckered or as was stated to you that misinformation was given to bolster a sale.
You see for the $84 a year increase you received a $700-$800 device for $0-$199 a 75% savings from paying full price for the device. So you came out ahead.
If what you don't like about the deal is not corrected within 14 days you are stuck. However T-Mobile is paying off early termination fees, the have unlimited everything plans for $70 plus tax and surcharges, but you have to trade in your working smartphone and purchase another at full price, or use the EIP plan to pay the cost of the phone over 24 months. No contracts.
If you can get good service at your home and where you travel then just switch.
And no I don't work for verizon.
cwbyfan62, if you're sure all verbal statements made in California to induce a sale are enforceable contracts, then file a suit in small claims court and "go to town" on Verizon (so to speak)
Or do as Elector suggests and switch to T-Mobile so you don't have to pay Verizons ETF.
Or do nothing and pay the additional $7.00 a month.
You do have choices you see. Oh, and I don't work for, or get paid by Verizon. (and never have)
Best of luck whatever you decide to do.
@ Elector...I went back 12 days later and they still calculated my bill wrong.
I did not come out ahead, your logic is flawed! I told them if they couldn't give me the deal I was looking for, I would go shop at their competitors. They assured me I could get the deal I wanted!
To switch providers now would mean I have to eat almost $1000.00. Not gonna happen!
No logic flawed. You purchased a subsidized phone. that saved you hundreds of dollars.
Even if you subtract the $84 from the savings you still received a device at 65% off full price.
You could have purchased the device at full cost, then not lose anything. So the choice was yours. and even though you brought it back in 12 days you still did not return everything and pay the $35 restocking fee.
The rep at the store misinformed you about the discount. You are now stuck or you must go elsewhere. Again it is your choice.
@ttipgem..According to the Verizon Customer Service Manager...Store Reps are absolutely trained to calculate and represent plans to customers. They should know how and when discounts apply. According to her, the store reps erred, were not trained correctly. At no time was this my fault.
@ Dirkbonn and Elector... Verizon apologized, admitted their mistake and made it right. Improper training and incorrect information are not the responsibility of the customer.
@Ann154..Verbal agreements are enforceable, according to the Verizon C.S. Manager.
All of you spoke of what you did not truly know. You offered advice that was incorrect. Verizon validated my concern, apologized and made it right.
Not that I am a trusting person, I highly doubt the manager would say a verbal agreement would prevail over the written Verizon terms of service or contract.
The law in California says otherwise.
Sales people will lie, stretch the truth to make a sale. We as consumers should have ready skills to refute the incorrect information.
If we don't we are at the mercy of a trained sales force. They are not trained to fix your device, they are trained to sell you goods and services.
I am very doubtful that this has been settled in your favor. Discounts are clearly defined on your invoice lets see how it looks after a couple of invoices.