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HPC LVP2
JES631
Member

My mother had the HPC 2000 for 3 years and recently it stopped working.  Verizon replaced with new model, HPC LVP2.  Having difficulties setting up.  Anyone else experience this?

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Re: HPC LVP2
vzw_customer_support
Customer Support

Sorry that you are having some trouble with your Home Phone Connect, Jes631. We certainly want to get you up and running with the new device. What happens when you try to set it up? 

 

ErinW_VZW

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Re: HPC LVP2
Howie38
Member

Mine wouldn't activate the sim card. Turned out that the old black unit was a 3G and this new one is a 4G and the service wasn't changed over to 4G. Works now, but lost my caller ID on phone. Only shows up on the unit screen.

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Re: HPC LVP2
vzw_customer_support
Customer Support

Hello, and no worries. Let's help you figure this out! We want to make sure that we are on the same page. What exactly do you mean by t only showing up on the unit screen? DavidR_VZW

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