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Has anyone canceled the free Disney+ promotion before it expires?
Jaybo2
Member

I've been trying for hours and there's apparently no way to do so. Browsing through these forums, it appears as if Verizon has been aware of this problem for at least six months and still hasn't addressed it. When I try to cancel through Disney, it says manage the account through Verizon. When I go to the Verizon web page for account add-ons, it's impossible to cancel through there. Customer service wasted hours of my time and cannot cancel it. So now it looks like I'm going to be forced to pay for something I don't want. Major fail, Verizon.

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Re: Has anyone canceled the free Disney+ promotion before it expires?
vzw_customer_support
Customer Support

Thank you for reaching out today. We are sorry to read that you are having trouble cancelling your Disney+ subscription and we want to help. The last thing we want is for you to feel that your time is being wasted. Can you tell us more about what happens when you try to cancel the subscription on our App or your online account? What did we advise when you reached out to our support team? 

 

RogerZ_VZW

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Re: Has anyone canceled the free Disney+ promotion before it expires?
acraftylady2
Sr. Member

Canceled mine this morning in the app via add ons.  Clicked cancel and clicked through and now it's gone in add ons so assume that worked and I won't be charged after the 28th. 

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Re: Has anyone canceled the free Disney+ promotion before it expires?
acraftylady2
Sr. Member

Just got an email from verizon saying canceled per my request so it's working fine.  

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Re: Has anyone canceled the free Disney+ promotion before it expires?
vzw_customer_support
Customer Support

We appreciate you sharing this, acraftylady2. We're glad to hear that you have been able to remove the Disney+ streaming service if you no longer wish to have it. Below is a link you can click on to view the steps on how to complete this on our website. We are certainly happy to assist here at any time with any inquiries that you have. http://spr.ly/6602yRG9r BrettA_VZW

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Re: Has anyone canceled the free Disney+ promotion before it expires?
JKDM
Member

😲I'm going to try rite now.  I'll let you know how it goes.

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Re: Has anyone canceled the free Disney+ promotion before it expires?
acraftylady2
Sr. Member

If you are on a computer try from a different browser.  Were you getting an error message?

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