Have spoke to Fraud dept 5 times about my order told my order good to go each time?

[tsutherland1984]

Verizon has had me call into the fraud dept 5 times for my order.  I have verified and been told my order has been approved each time.  Low and behold my order is hold again.  I have wasted hours on the phone talking to people that have no clue how to do their jobs.  This company is a fudging joke and i despise having to speak to them

[vzw_customer_support]

I certainly do not want you to feel this way. What is the status of your order at this time? Are you a brand new customer or an established customer that ordered something? 

TamaraH_VZW