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Hidden Fee
caller1
Member

The ordering page as well as the emailed bill don't list the activation fee as a montly or one time cost.  Instead it's hidden in the description that can be easely overlooked.

When I was adding a new line last night I assumed the activation fee was waved as part of a promotion since it isn't listed in the "due montly", "due today" or the "total summary".

Today I see that I'll be billed an activation fee for the new line on my upcoming statement.  If that's how it is supposed to be then why isn't it listed under "due today"?

activation fee.png

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Re: Hidden Fee
Ann154
MVP MVP
MVP

It wasn't listed on the "due today" or the "monthly" column because it doesn't fit in either one. It is a one time fee that is billed on the first bill after you order and activate the new phone.

It shown on the "Other" on your order page image. The ! symbol next to the description would have likely provided you explanation of the charge. 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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