I called in to the dedicated Disconnect Service line number given to me at the store to disconnect a line I am no longer using. I have been on hold for almost 2 hours. I find it hard to believe that many people are disconnecting their service on a Saturday afternoon. Although with the level of customer service I have received lately, I guess shouldn't be surprised. It is absolutely unacceptable that I pay as much as I do and receive this awful customer service. Without customers, where would you be???
Hello maryb227, we know how inconvenient long hold times can be, and we're here for you. Please send us a private note if you still need assistance with your account. ~Baldo