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Hold times

I called in to the dedicated Disconnect Service line number given to me at the store to disconnect a line I am no longer using. I have been on hold for almost 2 hours. I find it hard to believe that many people are disconnecting their service on a Saturday afternoon. Although with the level of customer service I have received lately, I guess shouldn't be surprised. It is absolutely unacceptable that I pay as much as I do and receive this awful customer service. Without customers, where would you be???

Re: Hold times
Customer Support

Hello maryb227, we know how inconvenient long hold times can be, and we're here for you. Please send us a private note if you still need assistance with your account. ~Baldo