I live in a somewhat rural area and like many others use this as home internet. I have had this for about 5 years and with the exception of being data limited, it works VERY well. I was very excited to find that I could move this onto the Unlimited plan and was told that after 22G the data would be "prioritized"...which I thought we could live with. Unfortunately this in not the case at all. The real issue is that Verizon treats LTE Internet Installed Cantennae as a hotspot...even though it is bolted to the side of my home. This means that after 10Gig on the Unlimited plan we are switched over to 3G. The problem with this is that the cantennae is not backward compatible, and will not work with 3G, therefore after 10G our home internet will not work! (Do you know how quickly home internet will reach 10G with a family of 4 !!!) I've called Verizon dozens of times to find out why they would treat my home internet as a hotspot and render it inoperable after 10G. No one had an answer, and they led me to believe that a change in this "hotspot" designation would not be coming anytime soon. I've been loyal and with Verizon Wireless since 1998 and can't believe that I am being treated this way. It just makes NO SENSE to treat this device as a hotspot and to make it not work after 10G....very disappointing.

We have gotten maybe 10 days of 4G speeds out of 30 on this plan as well. The kicker is that even when our new month started on the 17th, we were getting speeds of 1 Mbps or less. Verizon refuses to have anyone come out and recheck your installation. My c...

Thank you for responding, but really how can we straighten this out? 5 years ago this was sold to me as "home internet", and 2 months ago "Unlimited" was sold to me with data prioritization after 22GB. Both of those events have turned out to false. Instead my "home internet" is a hotspot that no longer works after 10GB. The only way to "straighten this out" is for me to go back to a data restricted home internet & doubling my VW monthly bill. I'm honestly not trying to be difficult here, I'm just frustrated. I've been on the phone with Verizon over 20 times the last 2 months, and haven't been able to "straighten this out". Now if you have some new information that will turn my LTE Installed "home internet" into real home internet, I really would be more than happy to discuss that.

I'm having the exact same issue. I signed up for it and was SPECIFICALLY told it was NOT a mobile hotspot but true home internet.the first month my family used over 250gb due to streaming as we use the streaming as our form of television, had absolutely no problems whatsoever.now today is our 1st day of a new billing cycle, everything was working great and hit our 10gb 4gLTE allowance, and now I can't get anything to work over the Wifi and forget about the whole streaming idea.this is no where near what I signed up for, and I think they never throttled my service back for my first month so I didn't cancel my service and now I'm locked in for 2 years and am not getting what I signed up for.

I’m not JRRinNC, I’m DAVLOV44. I’ve already switched my two cell phones over to T-Mobile, I have internet service through Unlimitedville (T-Mobile), and I have hooked up Ooma Telo with two Linx devices. Just waiting for the two Home Phone Connect numbers to port to Ooma. So, it’s all a done deal. Five lines of service and equipment will leave Verizon. Verizon has had ample opportunity to fix the problem for all Home Fusion customers. It’s a very simple matter of not treating Home Fusion as a tethering service. As you can read in the Forum, most would be content with what they thought they were getting on the “unlimited” plan, a reprioritization above 22GB. Nobody knew that they would be throttled to (in my case) 1% of original speed after 10GB. It is patently absurd for Verizon Management/Executives to think that we would be paying exorbitant rates for, say, 40GB a month (or 50 or 60) on our previous plans and then be satisfied with only 10GB at high speed with the remainder of a billing month at something approaching dialup speeds. What we thought was going to happen is that we would get full speed until reaching 22GB, and then we would have a lower priority (as the notice said, “other Verizon customers will have priority”) during times of congestion. So, frankly, I expected to drop from near 50mbps to perhaps under 5mbps during periods of high data usage across the Verizon network. I could have lived with that. After all, we Home Fusion users are not in metropolitan areas where commuters clog the network, although we also recognize that the number of towers and the bandwidth available are also sparse where we live. Now, what happened with speeds (and, no, I did not get any e-mail or text warning about approaching a 10GB limit) is after one week of my billing cycle, a month after changing to “unlimited”, there appeared to be a malfunction since web pages wouldn’t load (by the way, I reached that limit quickly because, when I went to “unlimited” I allowed my computers to download and install Microsoft updates that I had carefully managed previously). I called Verizon Wireless, of course, and was told they knew exactly what the problem was. I was astounded. After all, if Home Fusion is your only home internet connection, and it’s limited to 10GB a month, how can I keep my computers current with updates that are 5GB apiece? And those updates simply will not download at 100kbps speeds. Their servers stop sending data because they think the connection is broken. I asked to be put back on my 40GB plan at the price I was paying. The rep put me on hold to consult with “management.” He said she “shrugged” and said there was nothing that could be done until the end of my billing month. I said that it was a lie. Technically, I’m absolutely certain that you can control everything on your network. If engineers and technicians at Verizon cannot, then they need to be replaced with competent people. So, it’s a policy issue, not a technical issue. It appears that either your Executives are incompetent or they intentionally want to drive all Home Fusion customers away because no Home Fusion user will tolerate the “unlimited” plan, and we can’t handle being throttled for three weeks until our billing cycle allows a change in our plans. So, since Verizon claims they can do nothing, my only recourse is to do something. And here’s the thing about customers (since your “executives” don’t understand)—if you make a customer mad, you can’t afford (as a business expense) to undo that wrong (or perceived wrong) to keep them. You see, most of us will pay more elsewhere once we no longer trust you. It’s very clear that you don’t have our interests at heart (we don’t expect you not to have your own interests, but, if you don’t consider your customers, you’ll lose customers). There is absolutely nothing Verizon can do that would woo me back. And, as I said to the rep on the phone, “You don’t know me, but I hold a grudge and I never bluff. I will never purchase a Verizon service or product for the rest of my life.” Others might feel differently, however, Verizon would demonstrate what lousy business managers they are if they offer disgruntled customers enough to bring them back because that price goes up astronomically once they’ve found another solution. The time to keep them is when they initially complain. It would have been very easy to keep me by simply changing me back to my old plan at my old price immediately (or very quickly). Now, you’ve permanently lost a loyal customer that paid you over $300 a month. Additionally, I will tell anyone and everyone my experience. I will badmouth Verizon at every opportunity and encourage everyone I discuss it with to use anyone besides Verizon. This debacle will cost Verizon for years. Verizon’s stock price is awful, and it’s going to get worse. This stupid decision, among others, should result in several top executives being fired and leaving in disgrace. If you wonder how a company should be run, as viewed by stockholders, compare Verizon’s stock price history with T-Mobile’s.

I am having the same issues and with my connection too. I have contacted Technical Support and they have escalated my ticket for further investigation. I called them this morning for an update and i was informed that I am not the only one experiencing this issue with the Cantenna and that they have had numerous people call in.I am getting around 100 kbps until I reset the router and then I will get between 500 and 600 kbps for a little while and then it will drop to the 100 kbps average, sometimes even less than that.Supposedly it's a network issue with the Cantenna (I am guessing they cannot reliably connect to 3G). 100 kbps is more like 2G and that is not acceptable, especially if Verizon says we are supposed to get 3G which is at least 600 kbps.If this continues, then Verizon is going to have some real problems on their hands. I have had issues with their decision to cap us a 10 GB at 4G speeds from the moment they announced the Unlimited Plan. When I switched I was told the line was going to be considered the same as a cell phone with 22 GB and then prioritization after that. I was involved in a very deep discussion about this in another thread on this forum.I am pretty upset with all of this and if Verizon doesn't fix it, I am considering contacting an attorney to begin a class action lawsuit.What they need to go is consider this like a cell phone line, not a hotspot.Oh, and I don't want to hear from any Verizon rep or someone who loves to support Verizon's stance on this, because until Verizon fixes this, anything you have to say in support of Verizon is absolutely meaningless. What I want to see is a solution that gives us the service we are paying for. I don't think that is too much to ask for.

I have been done the same way and I was specifically told it would not be considered a mobile hotspot. I have been on the phone with them for over three hours so far and they are not willing to right their wrong at all. How can this be considered mobile when it's bolted to my house. The first two months I had no problem with about 150gb each month now I have a paper weight because it's only getting .01Mbps instead of the 25-30Mbps it was getting. The first customer service rep I talked to after 45 minutes of talking told me he seen in my account where they change the category of the LTE Installed Device from what it was for a year now to a mobile hotspot the first day of my billing cycle this month. I have told them if this problem is not corrected by 9am CST Monday mornin I'm going to start contacting all my local news outlets to run a story on it. Let's all see if we can't get the lies Verizon has told us on the national news!!!!

I was also misinformed when switching. I had the 60GB plan before and thought it was almost too good to be true that I could not go to unlimited AND save about $100 per month. The Verizon rep specifically told me that for the Home Fusion LTE with Cantenna, that at 22GB I may data would simply be prioritized which meant that I may have less speed during times of heavy traffic, but not until that point. 10GB was never even mentioned. The first month I went over that limit, but was not slowed down. Today I just hit the 10GB mark, though, and yes, I was slowed to 3G. Previously I was getting 4 to 6MBS and now I'm down to 0.4 to 0.6. This is absurd. I definitely would NOT have made the switch to this plan if I was told this! MRAKRAK6530, thanks for noting Unlimitedville in an earlier post. I just ordered one of their units to try. If it works, I'll be paying about a $50 premium (using a different carrier than Verizon) over what I was before for the Verizon 60GB, but that'll be worth it if it is truly unlimited as they make it sound.

We are going through a similar issue in our rural community. When we enrolled in the Unlimited plan on February, we were led to believe that HomeFusion/4G LTE Installed/Cantenna counted as a Line with the 22GB allotment. Weeks later we found out from another Verizon rep that it is considered a mobile hotspot with 10 GB. Today I talked with a rep at our local Verizon store, and he said it counted as 22 GB. We believe we have been misled, and Verizon reps have not been uniformly trained. Our home speed was .11 Mbps today and yesterday. Technical support said they are investigating a problem with Cantenna clients; he rebooted our router and Cantenna. Will see when I return home if this has done anything. The point is that I feel we were seriously misled about the service.

I can't help you with your issue other than to say that I too was duped by a verizon wireless salesman. The day after the "unlimited" plan was announced I went to my local verizon store and signed up for the "unlimited" plan and for LTE installed. This was sold to me under the pretense that anything over 22gb on the LTE installed device would be de-prioritized over other traffic. After talking with a nice lady from the Verizon Network team, she informed me that my LTE installed, sold to me as a Home Internet solution, would be throttled to 3G speeds after 10gb of use. Which basically makes it useless as a Home Internet solution as I can attain these speeds for a fraction of the price from my phone company and with the help of a 56k modem.TLDR: Very disappointed customer who is exploring all options to solve this issue, including switching carriers.

Amber,You need a dose of reality and stop putting a spin on the facts if you want my loyally. I’ve had the Verizon Unlimited – until it’s not – Plan since February and each month used about 50-60 GB of data. The first notice of going over 10 GB was received on 4/20 and since then, useless. The first 2 month cycles worked just fine even when the prioritization kicked in at 22 GB. The 10 GB throttling is what BROKE it when rolled out last month. Stop telling people it was part of the plan from the beginning. If it was, I would have changed back to my limited 30 GB plan when throttling would have activated about 10 days later. Verizon Home Fusion is not a hotspot toy like Jetpack or MiFi that people use while on vacation and can tolerate a 10 GB limit. Verizon Home Fusion is a whole home 24/7, 30 days a month service device. Prioritize at 22 GB if you must but remove the 10 GB throttling that makes Home Fusion useless. Least I remind you about the architecture of the Home Fusion modem that does not work at 3G speeds and is even more severely throttled than a Smartphone or Jetpack. AGAIN, your 10 GB throttling makes Verizon Home Fusion USELESS. Don

You don't seem to be getting our point. WE ARE NOT GETTING 3G SPEEDS!!!! We should be getting at least 600 kbps. When you are getting speeds as low as 100 kbps or less, web pages time out and will not load. What good is that????If you are paying for internet service, you expect to be able to connect to the internet reliably. If you cannot get the service you are paying for, then Verizon is just taking our money. I would love to find out what the FCC thinks about this.I think you need to just stay out of this conversation. You are not helping in any way and in fact you are just adding to our frustration.

Home Fusion-LTE Internet Installed is a hotspot on Unlimited!!

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