Home connect phone rings once then pauses

[vzw_customer_support]

Hey, Clamb1! I'd be happy to assist in regard to your device. Just to clarify, are you referring to the Home Phone Connect? How long has this been happening? *Aly

[Clamb1]

Been happening about three weeks. 

[Clamb1]

Yes, home phone connect. Been going on for about three weeks. Upgrade from 3g, this is not much better. 

[vzw_customer_support]

Have you tried to reset the device?

*Harley

[Clamb1]

Yes, unplugged, removed battery, waited 2 minutes, did not help. Device only couple months old. 

[vzw_customer_support]

Thanks for reaching out to us about this here, Clamb1. The Home Phone connect is an awesome device to have, so I am happy to help in any way. What troubleshooting steps, if any have you performed already?-Dia

[Clamb1]

Disconnected power, removed battery, waited 2 minutes, reconnected everything. 

[Clamb1]

Unplugged device, removed battery, waited 2 minutes, didn’t help. 

[vzw_customer_support]

Thank you for that info and for your time and patience. Let's dig deeper into this matter to get your Home Phone Connect device working correctly. Has there been any damage to your device? Has it been recently moved from it usual location indoors?

-Robert C.