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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Home connect phone rings once then pauses
Clamb1
Member
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Re: Home connect phone rings once then pauses
vzw_customer_support
Customer Support

Hey, Clamb1! I'd be happy to assist in regard to your device. Just to clarify, are you referring to the Home Phone Connect? How long has this been happening? *Aly

 

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Re: Home connect phone rings once then pauses
Clamb1
Member

Been happening about three weeks. 

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Re: Home connect phone rings once then pauses
Clamb1
Member

Yes, home phone connect. Been going on for about three weeks. Upgrade from 3g, this is not much better. 

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Re: Home connect phone rings once then pauses
vzw_customer_support
Customer Support

Have you tried to reset the device?

*Harley

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Re: Home connect phone rings once then pauses
Clamb1
Member

Yes, unplugged, removed battery, waited 2 minutes, did not help. Device only couple months old. 

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Re: Home connect phone rings once then pauses
vzw_customer_support
Customer Support

Thanks for reaching out to us about this here, Clamb1. The Home Phone connect is an awesome device to have, so I am happy to help in any way. What troubleshooting steps, if any have you performed already?-Dia

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Re: Home connect phone rings once then pauses
Clamb1
Member

Disconnected power, removed battery, waited 2 minutes, reconnected everything. 

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Re: Home connect phone rings once then pauses
Clamb1
Member

Unplugged device, removed battery, waited 2 minutes, didn’t help. 

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Re: Home connect phone rings once then pauses
vzw_customer_support
Customer Support

Thank you for that info and for your time and patience. Let's dig deeper into this matter to get your Home Phone Connect device working correctly. Has there been any damage to your device? Has it been recently moved from it usual location indoors?

 

 

-Robert C.

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