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Home phone wireless
PaulaHass123
Member

People calling saw phone rings 5 or more times before I answer. I answer on 1st or 2 ring that I hear. How can I change this to hear the first ring they hear.

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Re: Home phone wireless
Weth
Sr. Leader

@PaulaHass123 wrote:

People calling saw phone rings 5 or more times before I answer. I answer on 1st or 2 ring that I hear. How can I change this to hear the first ring they hear.


Their phone starts a fake ring to avoid them thinking there is nothing going on. This is most likely to occur between different systems as the originating system routes to Verizon and then Verizon tries to find you and starts your phone ringing. If this takes 10-15 seconds, the originating phone may here several “fake” rings before your phone is actually connected and starts ringing. 

So, no there is nothing you can do to change this. 

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Re: Home phone wireless
vzw_customer_support
Customer Support

Great question, PaulaHass123! We would be happy to help you get this ringing issue resolved. For that, please meet us in a private message. 

 

AnnaG_VZW

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