I have spent to much time on the phone, only to be put on hold and when they return they drop my call mid sentence. I odered 2 phones in feb. to be delivered to a verizon store. they were and all was good. I look at my bill recently and see a number I have never seen and am paying on a phone I never have received. I then enter the daunting task of calling customer support. This is going to better buisness burea and my attorney to seek lost wages along with refund of the $399.11 I have paid for a phone and line I have never recieved. This is by far one of the worst customer service encounters I have ever had. In line with hughesnet. I was with sprint for 11 years and now am regretting moving my services to verizon. Someone needs to help resolve this issue or I am boxing my phones up and going back to sprint........... Ironically they removed the partially paid phone from my account so I don't have to pay for this mysterious phone anymore. So this is partial admission to your mistake.
Craigrm, I would also be very concerned to see a charge for a line and phone that was never received. I understand the line was recently removed from your account. However, did we file a fraud investigation with our Fraud Investigation Team?