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Horrible Service
jeepstertj97
Member

The service for Verizon in my area has been horrible and has been for the past 4-6 months. I cannot get on the internet or send texts even when I have full bar reception! I'm basically paying over $200 a month just to carry an unusable overpriced cell phone. I have unlimited service but can't use it because nothing will load. This is beyond frustrating. I can not hold off waiting on towers to go back into service or whatever excuse the company has right now. I need an operable phone. At this point I need to choose from T-Mobile or At&t. At least I would get a discount since I would be a new customer.

Some have said that turning your phone off and back on will restart and help, but that does not work. I have to be on WiFi to use my phone. It is very frustrating. I just wish that that company would step up and say, "something's wrong with our service and we are trying to correct the issue as soon as possible." It seems to be an ongoing problem across the states.

Verizon, fix your service. I'm sure more customers are thinking of leaving just like me. 

#poorservice #crappyservice #fullbarsnoservice #payingfornothing #canyouhearmenow

Re: Horrible Service
NrseMaxwell23
Member

I too am incredibly frustrated and experience the same issues throughout Central New York. I used to brag about how dependable my Verizon service is; these days I'm embarrassed. More often than not, my galaxy s21 ultra will have one bar on 5G or 5GUW and NOTHING loads. Would be slightly less frustrating if I at least had SLOW service in certain spots, but most often it can't even stream YouTube music. I have lived in the same area my entire life and I have never had so many problems with this. My friends and family have the same issues; all have new phones, all on Verizon unlimited top-tier phone plan, and we all used to have extremely dependable service and are long time customers. For the first time ever I am seriously considering switching networks. It is truly unacceptable and I am beyond annoyed. Newer model phones have better 5g modems in them so perhaps that would help but my phone is only a year and a half old. Literally almost never had calls breaking up and dropping out until the last 3-4 months. Someone at Verizon needs to address this clearly widespread and endemic issue that they are clearly sweeping under the rug. If they need more time to upgrade/build towers than at least say that. Still does not explain why I can't even load a web page in at least a 1/3 of the area I often travel. Someone do something and take this seriously! 

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Re: Horrible Service
Tlbrunette
Member

Same issue.  I have called and “chatted” with Verizon multiple times.  Recently, they said they were going to “investigate”. I got multiple text messages updating me saying they were still working on it.  No information for a month.  I reached out to customer support and she could not tell me what happened with the “investigation” and wanted to start the troubleshooting all over again.  Beyond frustrated with the terrible reception. I use my phone for work and dropping calls is expensive.  
Another issue is voicemails go missing and materialize often days later.  Verizon used to be the best.  Now- it’s junk.  
Since they can’t fix their awful service I will switch to another carrier for a fraction of the price.  

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Re: Horrible Service
vzw_customer_support
Customer Support

We would be saddened to see you go, TIbrunette. I rely on my phone so I can understand how important it is to get your service working at all times. Please reply to my private note to better assist.

 

 

-Angie

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Re: Horrible Service
vzw_customer_support
Customer Support

jeepsterj97,

 

Service you can count on is always a must. We want you to get world class service and not to spend months fighting for your phone to work. That just isn't okay. I am glad to look into this. I sent you a private message. Please reply when you can. 

 

-Andrew

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Re: Horrible Service
vzw_customer_support
Customer Support

This has gone on for far too long and we want it resolved ASAP.  A private message is being sent now to assist you further.

-Sean

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