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Horrible agents Horrible Service
VerizonIsADud
Member

Since there is no formal complaint method (not surprised) I just wanted to post that I’m breaking up with you. I’m tired of the long response times with agents only to get little to no answers. I’m tired of the passing the buck and it’s not our fault mentality. Goodbye. 

Re: Horrible agents Horrible Service
vzw_customer_support
Customer Support

VerizonIsADud, we value your loyalty and we never want to see you go. Making sure you receive outstanding customer service support at all times is important. Allow us the opportunity to turn this experience around for you. Can you please share more details about your concern? We are here to help.  -Sylvia

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Re: Horrible agents Horrible Service
Johnd2
Member

completely agree!

After 6 hours with 5 agents and nothing done I asked the last useless guy, James, who apparently is "above customer service" how to do a formal complaint - "oh, we don't have anything like that". 

In Spain it is the law to have a formal compliant process. 

THIS COMPANY IS HORRIBLE

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Re: Horrible agents Horrible Service
vzw_customer_support
Customer Support

I want to make sure all concerns are addressed and issues resolved, Johnd2. What exactly has your experience been like and how can I help turn things around? Looking forward to hearing back.

-Chris

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