Thank you for updating us, yahhzoo. We appreciate your patience in solving this and I'd be happy yo continue helping.
One thing we have failed to ask is what the physical condition of the phones is. Do the devices have any type of water or physical damage? Please provide a few more details and we will continue working on this for you.
SteveR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
These devices were purchased in February 2016. No water damage or any other damages
If you aren't happy, take the phones back before the 14 days are up.
Overall, Verizon has the best coverage, especially for voce calls over their 1x network. But, Verizon can't always the strongest signal in every single location. The same is true for all the other providers as well. Just depends on where you are in relationship to the closest towers.
I'm glad you've been taking care of your new phones, yahhzoo. I looked into the 33954 area and see a number of towers in the area. I understand you mentioned the trouble is also outside your home. How far from your home do you need to travel to have decreased service issues? Does the call trouble occur no matter who you reach out to? Please go to www.speedtest.net from any of the devices and let me know what your speed test results are.
JenniferH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Start a new topic or ask questions in the open forum.
