KIMANN216, we are sorry to hear that you are having issues with your service. This is definitely not the experience we want you to have, and we will be glad to help you get this corrected. To confirm, what issues are you having with your signal? Also, we wanted to make sure that you're aware of our great rewards program. Verizon Up allows you to gain rewards for paying your bill such as gift cards, sporting event tickets, and even concert tickets. You can even get discounts for local businesses in your area. I recommend checking it out here: m.vzw.com/m/UpSocial
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