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Horrible service
Adawg2183
Member

Verizon has gone to garbage!!! I use to brag how good Verizon was and now my friend and family members from t mobile get better service then I do. I use to have no problems at lake and mountains and now I can’t even get my phone to load anything or even send a text!!! Has anyone else experienced this too? I’m about to head to t mobile or AT&T

Re: Horrible service
vzw_customer_support
Customer Support

We always want you to have excellent overall service. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.

0 Likes
Re: Horrible service
Tigerstep
Sr. Member

If it's bad, switch. There's nothing sacred about your cellular provider.

As for service, imagine you found a hot spring and you share what you found. Eventually it becomes an overcrowded mess and you wish you didn't spread the word. That's Verizon at this point. More advertisement than service.

Re: Horrible service
Mariatrevi
Member

I’ve experienced the same thing. I’ve had Verizon for years -always had great coverage, but in the last couple months something has happened. I have no coverage in my house so I can’t make phone calls when I’m at home 😐

Re: Horrible service
Adawg2183
Member

Send message private? I’ve talked to you guys and you always try to blame my phone and want me to upgrade!! So idk what you want to talk to me about!

Re: Horrible service
vzw_customer_support
Customer Support

Tigerstep - you deserve stellar service at all times. It is disappointing to read that you feel this way, so we do want to help turn things around. Are you a current VZW customer? If so, what exactly has you making this statement? 

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Re: Horrible service
vzw_customer_support
Customer Support

Hello, Adawg2183. We're very sorry to hear about any issues with service that you are experiencing. We definitely want to ensure that every option that we have is exhausted in ensuring that your service is at its best no matter what location you visit. Can you please share with us when you first noticed the change in service in the lake and mountain destinations that you mentioned? What happens when you use calling in these locations? BrettA_VZW

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Re: Horrible service
Rgarrison145
Member

My husband and I are in Mcloud, OK and we are losing signal daily at this point. The internet stalls, videos won't play, calls drop, texts come late or don't send. We are sick of it. I have to get on wifi just to type this out because the web page wouldn't load through my service. We pay for the 5G unlimited plan for both phones, have newer phones that are up to date, and have gone through all the troubleshooting steps that the support page gives with no resolution. It even drops in Oklahoma City. 

Re: Horrible service
nicklu1086
Member

I am a new customer and I already feel like the service is horrible compared to T-mobile. I tried to sort out my trade-in and just got the push around and then said they fixed it. I asked for a confirmation email but just got a text saying “CUSTOMER LITERATURE ORDER LETTER GENERATED” no ticket number no email. I have a feeling ill be calling again next week because nothing was done.

Re: Horrible service
vzw_customer_support
Customer Support

We always want you to have excellent overall service. We'd like to see what's going on. Let's get to the bottom of this. Please send us a Private Note for assistance.

0 Likes