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Hot Spot Not Connecting to Internet

I have an M2100 Jetpack. My plan is up to date and current. The device would not connect to the internet so I went through all the reset steps. Nothing worked. Verizon sent me a new SIM. Still the device did not connect to the internet. Verizon sent me a replacement M2100 Jetpack and I swapped the SIM into the device.  Still the device did not connect to the internet.  What could possibly be going on???

Re: Hot Spot Not Connecting to Internet
Customer Support

Good day, sproutgigs. I'm sorry to learn that you continue to experience service issues even after your device and SIM card have been replaced. We want to help you and we need to access the account to check settings on our end. We sent you a private note, please reply to our private note so that we can access the account and assist you further.