How Can I Contact Verizon If Chat Is Broken?
DONDON067
Newbie

why do they even have this useless option, you can click and click forever on the "chat" option and it just keeps going around and around, no message, no nothing. Anyone know why!! I hate there site.

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Correct answers
Re: chat feature
tikibar1
Community Leader
Community Leader

From the Contact Us link at the top of the page:

Customer Service

(800) 922-0204

or dial *611 from your mobile phone

Mon - Fri, 7 AM - 11 PM local time
Sat - Sun, 8 AM - 9 PM local time

Customer Service - Prepaid

(888) 294-6804

or dial *611 from your mobile phone

Mon - Sun, 6 AM - 11 PM local time

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Re: chat feature
eaglespirit4
Newbie

Their whole system is messed up!!!! No phone number to contact them any more, stupid PIN that you have to have to access your acct on line now, something is going on with them AND it's messed up!!!!

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Re: chat feature
tikibar1
Community Leader
Community Leader

From the Contact Us link at the top of the page:

Customer Service

(800) 922-0204

or dial *611 from your mobile phone

Mon - Fri, 7 AM - 11 PM local time
Sat - Sun, 8 AM - 9 PM local time

Customer Service - Prepaid

(888) 294-6804

or dial *611 from your mobile phone

Mon - Sun, 6 AM - 11 PM local time

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Re: chat feature
Skeeter1670
Enthusiast - Level 2

It works, but wait times to speak with someone or chat is VERY long most times.  

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Re: chat feature
vzw_customer_support
Customer Service Rep

DONDON067, we want to make sure that all of your concerns are addressed. We can assist you right here or you may also tweet us @VZWSupport or on Facebook. We're standing by to assist you.




LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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