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Correct Answer!
How Do I Check The Status of A Ticket That Was Created Through Customer Service Chat?
miraidave
Member
‎01-26-2022 01:48 PM

Hi,

I am having issues with a few plan features (cannot add 720p HD streaming or Google Play Pass) and after trying several times to resolve it through Customer Service Chat, I was told it must be escalated to the IT department and was then given a ticket number.  How do I check the status of this ticket?  It doesn't show up in My Verizon and there is no website to track support tickets.  Please let me know how I can check the status of this ticket.

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Correct Answer!
Re: How Do I Check The Status of A Ticket That Was Created Through Customer Service Chat?
vzw_customer_support
Customer Support
‎01-28-2022 01:56 PM

Hello, miraidave!


We would be happy to take a look into the support ticket and review your account. Please send us a Private Note so that we can assist you.

*Celeste

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