Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
How can I complain about a rude and incompetent chat support person?
Chuck37
Member

Worst experience ever, problem not solved after an hour, and the "problem" was activating a new phone.  Then he just ghosted me when his shift ended.

Re: How can I complain about a rude and incompetent chat support person?
9wood
Sr. Member

I have had chat bots which is all they are silent for hours nothing new any complaint you make will just be ignored I had one chat supervisor repeat same script for 5 hours

0 Likes
Re: How can I complain about a rude and incompetent chat support person?
Tigerstep
Sr. Member

Activating a phone can be done as easily as using an existing sim card. It's how I activated my unlocked S20 in around 5 minutes on my own.

If it's a new order, often times people forget to turn off their old phone before turning on the new one. If you had a pending order, that can prolong an activation. Hard to tell without extra details.

Or in some cases it's an actual Verizon system problem which falls on Verizon more than it does the rep.

0 Likes
Re: How can I complain about a rude and incompetent chat support person?
vzw_customer_support
Customer Support

This is definitely not the experience we want our customers to have when activating a new device. We want to get to the bottom of this ASAP! We will be sending you a Private Note, so we can continue.   

0 Likes