Looking at forums and talking to others I see I am not the only one that Verizon has lied to. I am quoted a rate and then had to spend hours with "Supervisors" who never honored their promises and refuse to communicate in writing. I left a message with their corp office 212-395-1000. I can't find any email addresses to Execs that should hear about the terrible dishonest service being provided. Can someone send me the direct phone and email of Hans Vestberg? For huge communication company they are not transparent at all. The competition will eventually get them to pay attention to this weakness.
I don't get the point of threads like these. Verizon isn't your utility company. If you're unhappy, switch.
I left Verizon years ago because they couldn't get their billing straight and wanted to charge for things you could do free. Years later I've returned and things have been fine. If billing issues happen again, I'll switch instead of making a post about it online.