I was told that I would get $300 for a trade in for a phone. Then a few weeks later when I checked on that $300, they said there was never any deal and no notes on that. So I am trying to see if Verizon can go back and hear that conversation that the representative told me, she would take $300 the new device.
We definitely want to make sure that we honor any promotions that you were eligible for while upgrading your device and trading in your old one. We've sent you a private message. Feel free to reach out to us at your convenience for further assistance.
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