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I was told that I would get $300 for a trade in for a phone. Then a few weeks later when I checked on that $300, they said there was never any deal and no notes on that. So I am trying to see if Verizon can go back and hear that conversation that the representative told me, she would take $300 the new device.
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We definitely want to make sure that we honor any promotions that you were eligible for while upgrading your device and trading in your old one. We've sent you a private message. Feel free to reach out to us at your convenience for further assistance.
Geovann_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!