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I also want to know how to legally get out of my contract.Ive experienced some of the worse customer service imaginable and may plan on handling this legally in civil court.Verizon can go into your account and withdraw funds without authorization and then pay you your refund when they feel like it without any apologies at least a credit to say they are sorry, nothing I can't let this situation go .Why supervisors never address you when you ask to speak to one?What are their liabilities when a representative cannot help your situation? I had to contact a regional president to address my issue?No accommodations for my grief unacceptable
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reading this has left me disappointed. We want you to be happy with your plan and service we are providing. You deserve nothing but the best when dealing with us. What is making you want to break your contract? Withdrawing money from your account with out your authorization is not right and I agree with you. Are you currently signed up for auto pay? How was this charged removed from your account? Please allow us to restore the bond we once had here.
JorgeO_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Thank you for getting back to me stay with me.On April 15th 2015 I received
a text stating since I was a good customer I am eligible for an early
upgrade for the edge galaxy 6.Interested I called and spoke to a
representative on April 16th.The representative stated they did not see my
upgrade offer (which is ridiculous )and offered me the phone through the
edge program.I was a little disappointed but accepted the secondary
offer.The phone was due to be shipped on april 24th.A day or 2 after my
acceptance I receive an email from Verizon stating my shipment may be
delayed due to a past due balance of 56 dollars.I immediately spoke to
another Verizon representative asking them if I pay my balance on the 24th
will it effect my shipment.The reprentative stated no
HERE'S WHERE IT GETS BIZARRE.On April 25th I receive a notification from
chase stating Verizon charged me 799 the full price for the phone from my
account.I could not understand this because I agreed to the edge program
not authorizing the full price for the phone.I immediately called several
representatives and asked to speak to a supervisor every time to no
avail...I had to speak to a regional president to get someone to refund my
money....this happened on the 25th of april...it's now may 10th I still
have no money or phone.Even though I was told 3 to 5 business days from may
8th I'm actually waiting till the 5th day to receive my money which is
ridiculous (YOU WOULD THINK IT WOULD BE SOONER KNOWING VERIZON IS AT
FAULT)I was also told by the last representative that my claim was put on
the wrong(NEGLIGENCE ON VERIZON PART)and it was an error to take my money
without my authorization (MORE NEGLIGENCE ON VERIZON PART )What really
upsets me after everything I went through Verizon had a here's just your
money back attitude not taking any responsibility for what just happened
and not cherishing me as a valuable customer who spends about 500 dollars a
month which might I add is more than my car note and insurance...I love the
phone service but honestly the customer service left such a bad taste in my
mouth I'm contemplating buying out my contract and going to at&t...
On May 9, 2015 9:04 PM, "Verizon Wireless Customer Support" <
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I Think you should leave. All you have to do is pay your early term fees.
but to be honest, I don't buy a word of your story.
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God's honest truth....
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Problem is my buyout is 1300 dollars I have 4 lines all new phones
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MichelleH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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Well I appreciate the time to engage my issues thank you I will take it
under consideration
On May 10, 2015 6:36 PM, "Verizon Wireless Customer Support" <
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you cant get out of a contract there is no way thats why its called a contract
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Reference Assumption of Liability.