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How can I improve my service at home?
ARAMP1
Member

My wife and i have had Verizon for years and have been very happy.  We recently moved to a house that gets zero signal.  I can walk across the street and get 1 or 2 bars of 4G.  Inside the house o get a "searching for signal" or "emergency calls only" messages.  Is there something that can be done before we switch to someone else?

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Re: No service at home
Weth
Sr. Leader

What phones do you have? Both solutions pointed out above are great working solutions.  Wifi calling is available on the newer phones and works great for situations like yours. If you don't have a newer phone, the $250 extender is a solution.

View solution in original post

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Re: No service at home
ARAMP1
Member

We're in a suburb of Memphis called Germantown, TN of that matters. 

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Re: No service at home
Ann154
Expert
Expert

You can purchase a network extender for a boy $250 and connect to your landline internet service.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: No service at home
rcschnoor
Sr. Leader
Sr. Leader

Of course, you could also activate wifi calling on your phone if it is capable and you have broadband internet in your home and a wifi router.

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Re: No service at home
Weth
Sr. Leader

What phones do you have? Both solutions pointed out above are great working solutions.  Wifi calling is available on the newer phones and works great for situations like yours. If you don't have a newer phone, the $250 extender is a solution.

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Re: No service at home
ARAMP1
Member

They are Galaxy S5s.

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Re: No service at home
AntonioC_VZW
Verizon Employee

We certainly want you to have a great wireless experience in your new home, ARAMP1. Let's get some more details about this location and explore ways to resolve this issue. What is your new home ZIP code?

An easy way to improve service inside your home (if you have WiFi at home) is enabling WiFI calling on your phones. Please visit this link for instructions: Turn Wi-Fi Calling On / Off - Samsung Galaxy S 5 | Verizon Wireless

AntonioC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No service at home
amberf_vzw
Verizon Employee

We certainly don't want to lose you over this Aramp1. I understand how important it is to have service in your home. I did review the area and I do not see any alerts as of yet.  Are all your phones having this issue while you are in your home?

AmberF_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: No service at home
Kh-Phil
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

Thanks!

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