Xiros
[removal required by the Verizon Wireless Terms of Service] cell 1 traded in
[removed] cell 2 traded in
Tracking number [removed]
That was given to me from trade in dept
and was told to give to switch over dept
to let u guys know that the phones were received
on feb 12 They are stating the reason the switch over
dept did not give credit is because is because Verizon has
lost phones initially when they were sent in . Again I am
dos all the leg work to rectify this . I also need you guys
to get on same page I have an account manager telling
He will override the whole situation if I get him my last
TMobile bill which I can not get due to us being in collection
Because this debacle started back in January .
Now back to where my adventures have gotten me
trade in drop gave me tracking number and said give that number
and u will get credit . They said records indicate you are
not getting credit because of not handing over trade in phones
Within 45 days which we now know was false. PLEASE help
us and see if this miracle tracking number will rectify issue
If not our only course of action is to contact a lawyer for
breach of promotion and contract . We did nothing wrong
here but submit all paperwork from beginning and followed directions
as we were told Its 6 months later we don't know what else to do
Thank you for getting back to me so quickly .We have been
Patient and unnderstanding for far to long
Sent from my iPhone
Oh my, we want to make sure you receive this promotion, EFD. In order to best assist you, please contact our Switch Promotion team at 844-408-8470.
AndreaS_VZW
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