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How can I use an iPad upgrade for an iPhone?
damormino
Member

My iPad (Verizon) and iPhone were stolen from my car. My iPad has an upgrade available. I understand that normally the iPad can only be upgraded to another tablet. But someone told me I may be able to switch the upgrade to a phone.

I have an old Verizon phone I'm not using. I think the process was perhaps to activate this old phone on the iPad's phone number then upgrade to an iPhone.  Or perhaps it was to activate the old phone on a new line and then switch the iPad's upgrade to it.  I am not sure.

Can anyone see a way to use my iPad upgrade toward a new iPhone?

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Re: How can I use an iPad upgrade for an iPhone?
vzw_customer_support
Customer Support

Hi damormino,

Oh my! That definitely sounds upsetting. I fully understand how aggravating it can be to have your devices stolen. The good news is, we do have options. Do you recall if insurance was selected on either lines? When it comes to upgrading a tablet line unfortunately our system does document the type of upgrade and type of device that was previously used even if you were to activate a basi device. My sincere apologies that you would be unable to utilize this upgrade to obtain a smartphone or basic device. Have you considered utilizing http://vz.to/ZILXBT? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: How can I use an iPad upgrade for an iPhone?
vzw_customer_support
Customer Support

Hi damormino,

Oh my! That definitely sounds upsetting. I fully understand how aggravating it can be to have your devices stolen. The good news is, we do have options. Do you recall if insurance was selected on either lines? When it comes to upgrading a tablet line unfortunately our system does document the type of upgrade and type of device that was previously used even if you were to activate a basi device. My sincere apologies that you would be unable to utilize this upgrade to obtain a smartphone or basic device. Have you considered utilizing http://vz.to/ZILXBT? Please keep us posted, thanks!

MatthewS_VZW
Follow us on Twitter @VZWSUPPORT

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Re: How can I use an iPad upgrade for an iPhone?
Ann154
Expert
Expert

damormino wrote:

~snip~

Can anyone see a way to use my iPad upgrade toward a new iPhone?

No. http://www.verizonwireless.com/news/2013/04/verizon-wireless-upgrade-statement.html

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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