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How can you actually get a billing problem fixed?

I was overcharged by Verzion by over $460 because there was some mix up in the device agreement numbers. 

I have been trying to fix my bill now for over a month and I have spent over 8 hours with multiple Verizon representatives on the phone who assured me that my bill would be fixed but the issue still has not been resolved.

How I can reach out to someone at Verizon who can actually help? It’s been a very frustrating experience. 

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Re: How can you actually get a billing problem fixed?
Customer Support

Hello, Pavel23, we hope you are doing well. $460.00 is a lot of money and we want to make sure that your account is in order. Please send us a Private Message at your earliest convenience to better assist.