Someone purchased items under my account with a fake id. A few hundred dollars worth that are on payment plan and I will be charged for starting next cycle. I called to report it and they put me on hold for Fraud. After 30-40 minutes of hold music I hung up and called back asking if there was an issue. Apparently I just needed to wait. They put me on hold again saying 20-30 minutes. Now we are at 1 hour and 40 minutes of waiting. I have been also using the facebook messages contact to ask for help but I am told I just have to wait. There is apparently no way for anyone in customer service to contact fraud without waiting. If Verizon's managers or leaders anywhere within the company need to contact the Fraud department regarding anything business related, there is somehow no email or phone communication outside a phone line for users that can be backed up over an hour. Honestly? How do I get Verizon to help me? I first got on the phone at 5:10pm, now it's 8:30pm. The customer service people were helpful but I cannot protect myself from these fraudulent charges without speaking to the Fraud Department.
Now 2 hours and 30 minutes... 4 hours total with Verizon on the phone
Just passed 3 hours on hold for Fraud.
3 hours 15 minutes.......trying again another day
Fraud's the worst Dept to reach and being near holidays isn't helping. An agent who isn't a total newbie would have filled out the form needed to have Fraud call you.
I know your time is valuable, and I would be just as concerned over fraudulent activity on my account, JOHWAL46. I'm so sorry for this entire inconvenience.
I see this post is from Saturday, November 17th. Were you able to speak with our Fraud Department? Unfortunately, that will be the only way to report the fraudulent activity.
Again, I'm really sorry!
Vanessa_VZW
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