How do I get a hold of customer service?

[rheish]

I need to speak to someone in customer service. I'm not happy with my local Verizon store. My wife and I were mislead about a few things when we upgraded to a Samsung Galaxy S4 phone, both of us upgraded.  We purchased a tablet, our first one, and was not told about any upgrade fee for that.  We were told we were purchasing a 16 GB tablet, only to find out when I got it home that it is actually an 8 GB.  I do not like the upgrade fees at all. As a 15 year customer, I feel that we shouldn't be charged upgrade fees at all and I don't like the hassle we have to go through to in order to get the $50.00 rebate for our phones.  I could have purchase the phones for a lot less, including after a rebate, at Walmart. 

So how do I email someone in customer service to report my issue and to hopefully have someone train these sales associates at the local stores?

I have looked all over this website for a email to someone in customer service and I can't find anything.

[#2]

Verizon does not use email for customer communications.  You can call *611 or use chat.  Everything you listed is normal Verizon policy including the upgrade fees and activation fee for a new line of service.   Obviously, you should have received a 16GB tablet if that is what you bought.  If you purchase on-line the rebates are built into the on-line price.  If you purchase at a store, you get a mail-in rebate.  Again, that's normal policy.

Third party retailers have lower selling prices, but there are other restrictions such as higher early termination fees, etc.

[Ann154]

Why did you start another discussion thread instead of replying to the other one you started earlier?

See 'Verizon store was dishonest and mislead me'

https://community.verizonwireless.com/thread/801231

[2cans_string]

Verizon Customer Care 1-800-922-0204 or *611

[keslsyjh]

Call customer service at 800-922-0204..input your cell number..and press 0 three times....it will get you connected in no time to a live person.

GOOD LUCK.