We're standing by to assist you, Gne2lng. To clarify, you may request an agent in chat at any time and you will be transferred to a representative. Please click here: http://vz.to/2m73Gjo for options to Contact Us. Since we're now connected, we can definitely continue to assist in this platform. What can we do to help you at this time?
LaurenC_VZW
Same, I've had a similar experience. The staff do not try to help you, it is extremely frustrating. If you want something, you pretty much have to figure it out yourself first, which is still hard to do considering how difficult their app and website are to navigate.
Start a new topic or ask questions in the open forum.
