How do I make use of a "Pay-As-You-Go" credit balance from a Verizon basic phone account??

[Eadur]

I have replaced a Verizon basic phone with a Verizon smart phone. My basic phone is on a "Pay-As-You-Go" plan with over a $300.00 credit balance. Yet Verizon been unable to tell me how I can get some usage of this credit balance. If I stop my Auto-Pay, I will lose the whole credit balance. Does anyone knows of some way I can get some usage of this credit balance??

[vzw_customer_support · Accepted solution]

Lets get to the bottom of this, Eadur! I am confident that we can address your concerns. Is the current smartphone with prepay service as well? It is best to reach out to our Prepay team at 877-777-5759 for further assistance. Let us know if you have questions.

Thanl you,

LenaA_VZW
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