How do I print my return lable to send my old device back?

[jess5233]

I am just wondering how I get a label to send my old phone back.  Do I need to call in to the customer service or is it something I can email someone about to get the label?

[dilbertaz · Accepted solution]

You can print your Return Labels at no charge here: http://vz.to/1iQuJLo

[vzw_customer_support]

I am glad your new phone arrived in your hands safe and sound, Jess. For clarification purposes, what kind of upgrade did you do?

NicholeK_VZW
Follow us on Twitter VZWSupport
If my response answered your question please click the�CorrectAnswer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jess5233]

I did an early upgrade so I need to send back my old phone.  They said I just have to get a label to send my old phone back within a couple of days.

[jess5233]

I did an early upgrade so I need to send back my old phone.  They said I just have to get a label to send my old phone back within a couple of days.

[vzw_customer_support]

Thanks for getting back to us Jess5233 about  needing to send your old phone back to us. Were you able to print the return label online? If so, did you record the tracking number for your records? If you did get this tracking number and are sending back the device as asked, you would be good to go. No need to provide the tracking number in a reply back to me but just hang on to it for your records. If you need more assistance, let me know.
EdwinW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jess5233]

I ended up calling the customer service phone number and was helped there. Thanks

Sent from my iPhone