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How do I put a port freeze on my phones?
firelyn73
Member

As a precaution against a SIM hijack I would like to port freeze my account. How do I do that?

Re: How do I put a port freeze on my phones?
mama23dogs
Sr. Leader

I turned it on, but now can’t find the access.  🤷🏼‍♀️

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Re: How do I put a port freeze on my phones?
vzw_customer_support
Customer Support

Firelyn73, protecting your mobile number is crucial and we want you to have the information you need. Take a look at item 2 under the Number Lock section of the Transfer (port out) your number to another carrier FAQs. https://www.verizonwireless.com/support/port-out-faqs/#setup-freeze

JacobG_VZW

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Re: How do I put a port freeze on my phones?
JimEmery
Member

I would like to put a number lock on my phone, but when I go to the number lock screen you listed, I keep getting this: "

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Re: How do I put a port freeze on my phones?
user991
Member

Hi, I have the same question, and the instructions about doing the number lock are no longer relevant (these replies were from 2020 and the link no longer works, nor is there any option for "number lock" through the app or the website now). Any suggestions would be appreciated. Thank you. 

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Re: How do I put a port freeze on my phones?
vzw_customer_support
Customer Support

While signed in to My Verizon- if you click on the Settings (gear icon) in the top right, you should see an option that says Number Lock (you may need to scroll down through the settings). Here is a link: https://www.verizon.com/support/port-out-faqs/to help!

*Cheyenne

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