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How do I report a service outage without my phone?
RichF000
Member

46366 zip code ive 5 phones out completely .cannot report it

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Re: How do I report a service outage without my phone?
ktntj2
Member

service outage today in grand rapids / muskegon michigan 10/17/19

so annoying! do i get a credit on my phone bill for their bad service?

Re: How do I report a service outage without my phone?
vzw_customer_support
Customer Support

Hello ktntj2,

 

We know how important it is to have great service where you need it most. What exactly is going on with your phone? Are you still having service concerns today?

 

ChristopherM_VZW

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Re: How do I report a service outage without my phone?
JustCallMeFred

So I called the tech support number to report an outage in my area (618 area code). The que line recording told me I could easily do this by logging in to My Verizon. There is nothing in My Verizon pertaining to outages. I had to search the site just to find this message board. I've seen on one of the other discussions that the only way to find out about an outage is to call the number that directed me here. Pretty sad that Verizon doesn't have anything set up on their website to report outages. At&t does. 

Re: How do I report a service outage without my phone?
vzw_customer_support
Customer Support

Hello! We're sorry to read that you're having trouble with the service. You can always reach out to us via our Facebook page or Twitter @vzwsupport. Please tell us more. Are you still having issues with your service? What issues are you having? 

 

AaronS_VZW

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