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How do I return old iPhone? Missing box...
harehr001
Member

My mom got the iPhone 8, and we need to return her 6S. We have the little slip that the 6S goes in, but are missing the box that THAT goes inside of... So we have no idea where to ship this phone to...

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Re: How do I return old iPhone? Missing box...
vzw_customer_support
Customer Support

I hope your mom is loving her new iPhone, harehr001. Generally you can use the box the iPhone 8 is mailed to you in or any similar sized box, but I want to make sure I guide you to the right place for a return label. Are you returning the 6s for a trade in value or is the device being required back as part of an early upgrade?

 

JenniferH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How do I return old iPhone? Missing box...
Jglaspie07
Member

Trade in value

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Re: How do I return old iPhone? Missing box...
vzw_customer_support
Customer Support

Hi, Jglaspie07! To ensure that we're on the same page, do you need assistance with our trade-in program? I have included the following FAQ for your convenience: https://www.verizonwireless.com/support/trade-in-program-faqs/

 

LorenzoP_VZW

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