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How do you GOUGE customers?
Estacey2011
Member

I've paid on time for YEARS - my bill is 283.95  and I Pay it.. ON TIME.. Automatically!

Suddenly you want to DROP the $10 discount you 'offered'  years ago if I went paperless and used Autopay!

If I don't GIVE you my DEBIT CARD info, or BANK ACCOUNT info... !!

  I feel as if you are merely trying to get an additional $10 out of me.   I reported this to Consumer Protection

As your phone clerks are about as  [Removed] as the plan to try and FORCE an addition $10 out of me is!

inappropriate content removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: How do you GOUGE customers?
rcschnoor
Sr. Leader
Sr. Leader

Estacey2011 wrote:

I've paid on time for YEARS - my bill is 283.95 and I Pay it.. ON TIME.. Automatically!

Suddenly you want to DROP the $10 discount you 'offered' years ago if I went paperless and used Autopay!

If I don't GIVE you my DEBIT CARD info, or BANK ACCOUNT info... !!

I'd be interested in which discount this is? Verizon has not offered a $10 discount for "years" if you were signed up for paperless billing with autopay. I have been using paperless billing with autopay for "years" and have had no such discount.

Verizon started offering a NEW discount with their NEW unlimited data plan where you would receive a $5(single line) or $10(multiple lines) discount if you used paperless billing and autopay with a debit card or checking account info for payment. This has NOT been around for years and if you choose not to fulfill the requirements of the discount, you would not receive it.

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Re: How do you GOUGE customers?
naansalad
Sr. Member

if you were paying with credit card it may be the reason to lose $10 discount.

just FYI discounts offered by vzw and can be changed and can be modified .

discounts are not part of your agreement.

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Re: How do you GOUGE customers?
Estacey2011
Member

It's not MYSTERY -  For YEARS... my bill has been reduced by $10  because I signed on PAPERLESS and AUTO PAY -    Obviously you're ignorant of that 'deal' -    And I have paid by CREDIT CARD  since 2011  - and I pay HUGELY!.  my Bills have been as high as $300 or more!    Suddenly.. I get this card in the mail.. 

Don't lose your discount -

  They want me to pay with a DEBIT card (which I will not do)  and they want my BANK ACCOUNT.. which I will not do..

  So,  I'll merely go with a PAPER BILL - and continue to PAY as I always have..   meanwhile.. submitting a Consumer Complaint to Michigan AG...      The METHOD by which I PAY  is my CHOICE.. their 'Discounts' and programs and such.. theirs as well..   But I'm not going to CHANGE something that isn't BROKEN

   Verizon isn't the ONLY carrier available...   they keep forgetting that..

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Re: How do you GOUGE customers?
Estacey2011
Member

WRONG!.. there is an implied contract when someone 'accepts' the services - the Contract is whatever is OFFERED - and there was no TIME LIMIT  on the deal.. it clear.. said.. "GO PAPERLESS and use AUTO PAY"  and we'll give you $10 off your bill...      That's how the terms read.. that's what I accepted and complied with...

  Then comes a card in the mail.. "Don't lose your Discount"   -  so... YOU are mistaken that Version doesn't offer Discounts my friend...  SADLY mistaken too is your knowledge of TORT...  

  The TERMS of the CONTRACT were changed -  without REASON..   What DIFFERENCE does it make HOW Verizon is paid.?

To be honest, I can imagine it's because of ALL the Deadbeats, like perhaps yourself, who have STIFFED them with a BILL.. so they want the ability to REACH IN AND GRAB their money via.. DEBIT or BANK.

  I don't  FIT the Category....   unlike.. perhaps you..

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Re: How do you GOUGE customers?
rcschnoor
Sr. Leader
Sr. Leader

Estacey2011 wrote:

Then comes a card in the mail.. "Don't lose your Discount" - so... YOU are mistaken that Version doesn't offer Discounts my friend... SADLY mistaken too is your knowledge of TORT...

You are mistaken if you think anyone in this thread has stated Verizon doesn't offer discounts.

Everyone who has replied to you in this thread has stated the exact opposite.

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Re: How do you GOUGE customers?
Estacey2011
Member

Well, it was you 'specifically' that said..  "

I'd be interested in which discount this is? Verizon has not offered a $10 discount for "years" if you were signed up for paperless billing with autopay. I have been using paperless billing with autopay for "years" and have had no such discount.  "

But your 'Confusion' on the subject doesn't make you 'CORRECT'

I have been MAILED a card.. 'that clearly says.. "DON'T LOSE YOUR DISCOUNT"   

A Discount I have enjoyed (including the service I have invested THOUSANDS in for YEARS)  not quibbling over the mere $10..  when I've paid THOUSANDS.. -  just the idea that they want DIRECT ACCESS to my BANK account via  DEBIT card or BANK information..  Which I give to NOBODY!.. period!    and the THREAT that I'll lose a Discount..  (that still appears on their UNLIMITED SALES PAGE)   that I've had for SEVERAL YEARS..  

The web page even answered  my comment with a ,  "We're charged more by accepting Credit Cards"

  BOO HOO HOO ! 

As for your comment about, "Nobody here"..   Don't make a LIAR out of yourself ..  it was YOU who said it!

Edward  USA, Retired ( Served 20 years Active Army, I won't be GOUGED for $10)
  And reserve the right to complain as well as notify ALL Veterans of how Verizon does business !

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Re: How do you GOUGE customers?
lewisr13
Leader

If it's so bad why not find a new carrier, I'm sure they will be way better.

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Re: How do you GOUGE customers?
harleyman22
Novice

He probably will along with many others. He's upset because Verizon sees $10 as more important than his business.

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Re: How do you GOUGE customers?
Estacey2011
Member

Thank you for the recommendation,  I'll use your comment in my reply to Verizon,  I'm delighted to hear there are others like myself who feel  I will find a 'better' provider elsewhere..   Thanks Lewisr13 !   you rock!

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