The store location at 831 Fort Salonga Road provided horrible service before and after Christmas, making me wonder why I would ever go to a Verizon Store again and just go to an Apple Store for my devices. For every error/mistake they made(there were multiple), I get told it was really my fault.
It greatly saddens me to hear that your store experience was not as expected. We strive to provide the best customer service experience, so I greatly apologize for the store treatment. I have sent you a Private Message to personally assist and turn this experience around for you.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!