How long does it take a order to process ?
jenjarose
Enthusiast - Level 1

Ordered a phone online 09/09 got confirmation email that said thank you for your order its processing and we will notify you once it ships and now havent got anything since , will they notify me with an email if it didnt go thru ?

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Re: How long does it take a order to process ?
ashtontr
Specialist - Level 1

Probably not. Experienced this before. Call customer service, did you get the confirmation number, order location and order number?

Re: How long does it take a order to process ?
jenjarose
Enthusiast - Level 1

No they give me a internet order # that says X 0 and thats it lol and when i click on view my order it says no page found , im okay if i didnt pass credit check or what not but wish they would let me know lol .

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Re: How long does it take a order to process ?
ashtontr
Specialist - Level 1

Well they can at least search it using your last name, and order number, were you billed for it?

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Re: How long does it take a order to process ?
jenjarose
Enthusiast - Level 1

It was a free phone the blackberry Z10 so it said in order summary i owed 0 which made it harder to check guess i will jst have to call them thought they would have processed it by now lol

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Re: How long does it take a order to process ?
jenjarose
Enthusiast - Level 1

Does everyone recieve that message whether your approved or not ? Nver ordered anything online before.

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Re: How long does it take a order to process ?
ashtontr
Specialist - Level 1

You should have been charged an activation fee if it was a new line, or an upgrade fee if it was an upgrade. Generally it should give you some sort of confirmation, but sometimes there are glitches in the system. Did you try calling?

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Re: How long does it take a order to process ?
vzw_customer_support
Customer Service Rep

Hi jenjarose,

Thanks for reaching out. Let's find out what happened to your order. I am following you. Please follow me (bobbys_vzw) and send me a direct message with a phone number to reach you. I can reach out to you and find out what's going on with your order? Generally, when processing an order, it will advise you if you met the qualifications. If not, then we would have asked for a deposit. Again, I am happy to look into this for you.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

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Re: How long does it take a order to process ?
shawnjohn102894

I am having that same problem. I order the blackberry z10 and im still waiting for another email. Because i order the phone on 9/14/2013 at 5:30 pm

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Re: How long does it take a order to process ?
tikibar1
Community Leader
Community Leader
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