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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
How to escalate an issue
Frustrated62
Member

I have been having trouble with a salesperson who gave us a promotional deal for new iPhones in May. It is now October and the discounts have not taken effect.  I have texted him, gone to the store etc for weeks to no avail.  Do I need to contact the attorney general’s office? 

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Re: How to escalate an issue
vzw_customer_support
Customer Support

 

Hi. How are you today? We would be happy to assist you with your concern. Please private message us for further assistance.   *Mabell

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Re: How to escalate an issue
Frustrated62
Member

How to I private message you?

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